Vol. 1, No. 1, Nov 2010 |
A systematic knowledge management approach using object oriented theory in customer complaint management Wusheng Zhang, Mikyung Kim [Full Text PDF] pp. 1-10 |
Applying GIS for mapping agricultural roads network in Felda Trolak Utara for oil palm plantation management Mohamad Khairil Mohamad Razi, Mohd Hasmadi Ismail [Full Text PDF] pp. 11-15 |
The state of private universities in Bangladesh: An evaluation of students perception SSM Sadrul Huda, Ahmed Taneem Mujaffar, Afsana Akhtar, Jashim Uddin Ahmed [Full Text PDF] pp. 16-27 |
Dissatisfaction attributions and complaining behavior of public library users Norazah Mohd Suki [Full Text PDF] pp. 28-39 |
Stability in bank income through fee-based activities R. K. Uppal [Full Text PDF] pp. 40-47 |
Vol. 1, No. 2, Dec 2010 |
Book Review Employees first, customers second: Turning conventional management upside down Savitri Kulkarni [Full Text PDF] pp. 48-50 |
Research Articles Entrepreneurial developments and small scale industry contribution to Nigerian national development- A marketing interface Ayozie Daniel Ogechukwu, Latinwo H. K [Full Text PDF] pp. 51-68 |
Economic literacy amongst the secondary school teachers in Perak Malaysia Nek Kamal Yeop Yunus, Salomawati Ishak, Norasibah Abdul Jalil [Full Text PDF] pp. 69-78 |
Private Sector in Indian Healthcare Delivery: Consumer Perspective and Government Policies to promote private Sector Utkarsh Shah, Ragini Mohanty [Full Text PDF] pp. 79-87 |
The Evolution of Relationship Marketing (RM) Towards Customer Relationship Management (CRM): A Step towards Company Sustainability Samsudin Wahab, Juhary Ali [Full Text PDF] pp. 88-96 |
Vol. 2, No. 1, Jan 2011 |
Research Articles Indigenous entrepreneurship in timber furniture manufacturing: The Gumatj venture in Northern Australia Cecil A. L. Pearson, Klaus Helms, [Full Text PDF] pp. 1-11 |
Understanding and strengthening the health of family businesses in Laos John Walsh, Nittana Southiseng, [Full Text PDF] pp. 12-18 |
Determinants of customers’ loyalty for hospitality industry Sher Akbar, Ahmad Puad Mat Som, [Full Text PDF] pp. 19-25 |
An econometric approach between human development and poverty in North Eastern Region of India Rudra P. Pradhan, [Full Text PDF] pp. 26-37 |
Cellular phone users’ experiences towards online shopping Norazah Mohd Suki, [Full Text PDF] pp. 38-45 |
Book Review From jugaad to systematic innovation: the challenge for India Shiva Kumar Srinivasan, [Full Text PDF] pp. 46-47 |
Vol. 2, No. 2, Feb 2011 |
Transforming Human Resources into Human Capital Sabarudin Zakaria, Wan Fadzilah Wan Yusoff, [Full Text PDF] pp. 48-54 |
Banking Sector Reforms: Policy Implications and Fresh Outlook R. K. Uppal, [Full Text PDF] pp. 55-64 |
Analysis of Long-Term Relationship between Spot and Futures prices Using Johansen’s Test of Cointegration Sathya Swaroop Debasish, [Full Text PDF] pp. 65-80 |
Micro Financing of NGOs and Government: Collaborative Impact on Poverty Eradication Rukhsana Kalim, Taseer Salahuddin, [Full Text PDF] pp. 81-91 |
Environment Friendly Car: A study of Consumer Awareness with special reference to Maharashtra State Nitin Joshi, D. P. Mishra, [Full Text PDF] pp. 92-98 |
Vol. 2, No. 3, Mar 2011 |
Effective Channels for Establishing an Irlen Centre to Help People with Reading Problems in Thailand Petcharat Lovichakorntikul, John Walsh, [Full Text PDF] pp. 99-105 |
Corruption and FDI in OIC Countries Ahmad Jafari Samimi, Maryam Monfared, [Full Text PDF] pp. 106-111 |
In-Store Promotions and Its Effect on Apparel Purchase Satya S, [Full Text PDF] pp. 112-117 |
E-Banking: Problems and Prospects an Empirical Study in Punjab R. K. Uppal, [Full Text PDF] pp. 118-124 |
The Impact of Assets Size and Profitability on Funded Status of Employee Retirement Benefits by Quoted Firms in Nigeria Sule Kehinde Oluwatoyin, Umogbai Monica E, Emerole Gideon Ahamuefula, [Full Text PDF] pp. 125-132 |
Vol. 2, No. 4, Apr 2011 |
Foods Promotion to Children: Understanding the Need of Responsibility in Marketing to Children Pavleen Kaur, [Full Text PDF] pp. 133-137 |
Invest In India–The Foreign Direct Investment Scenario Kamaladevi B, [Full Text PDF] pp. 138-153 |
Social Entrepreneurs and the Vision to Build the Society with Ethical Sustainability Ashish Mathur, Meeta Nihalani, [Full Text PDF] pp. 154-161 |
Brand Categorization Process for Staple Goods: Comparison between Rural and Urban Customers Manash Pratim Kashyap, Dibyojyoti Bhattacharjee, [Full Text PDF] pp. 162-172 |
Performance Appraisal System and Its Practices in Local Private Business Organizations of Bangladesh Taskina Ali, Nargis Akter, [Full Text PDF] pp. 173-180 |
Vol. 2, No. 5, May 2011 |
Cost Benefit Analysis of Procurement Systems and the Performance of Construction Projects in East Malaysia Odhigu Festus Onosakponome, Azhar Yahya, Nazatul Shima Abdul Rani, Junaid M. Shaikh, [Full Text PDF] pp. 181-192 |
Customer Service in Banks: Mapping Excellence in Emerging New Competitive Era R. K. Uppal, [Full Text PDF] pp. 193-202 |
Lecturers’ Perspectives on Using KeLiP as an E-Learning Tool Hasni Hassan, Wan Malini Wan Isa, Izah Mohd Tahir, [Full Text PDF] pp. 203-215 |
Consumers’ Perception Regarding Service Quality in Aviation Sector in Agartala Raveesh Krishnankutty, Mamoni Kalita, [Full Text PDF] pp. 216-222 |
Relationship between Government Budget Deficits and Inflation in the Iran's Economy Safdari Mehdi, Motiee Reza, [Full Text PDF] pp. 223-228 |
Mobile Phone to Youngsters: Necessity or Addiction Ishfaq Ahmed, Tehmina Fiaz Qazi, Khadija Aijaz Perji, [Full Text PDF] pp. 229-238 |
Vol. 2, No. 6, June 2011 |
Spiritual Leadership and Job Satisfaction: A Proposed Conceptual Framework Juhaizi Mohd Yusof, Izah Mohd Tahir, [Full Text PDF] pp. 239-245 |
Monetary Shocks or Real Shocks, Which matters the most for Share Prices Muhammad Imtiaz Subhani, Amber Osman, [Full Text PDF] pp. 246-251 |
Martingales, Efficient Market Hypothesis and Kolmogorov’s Complexity Theory Amaresh Das, [Full Text PDF] pp. 252-258 |
Managerial Self-efficacy and Discretionary Behavior Improving Work Environment for Small Firm Performance Mohammed-Aminu Sanda, [Full Text PDF] pp. 259-266 |
A Multifactor Model of Banking Industry Stock Returns: An Emerging Market Perspective Saqib Muneer, Babar Zaheer Butt, Kashif Ur Rehman, [Full Text PDF] pp. 267-275 |
Electronic Commerce Applications among Indian Small and Medium Enterprises Asghar Afshar Jahanshahi, Mohammad Ali Hajizadeh Gashti, Seyed Mohammad Sadeq Khaksar, Bairagi Kachardas Pitamber, [Full Text PDF] pp. 276-286 |
Venture Capital Sector in Pakistan: Ratio Analysis Approach for Financial Performance Assessment Muhammad Farhan, Ali Raza, Abdul Jabbar Khan, Muhammad Akram, [Full Text PDF] pp. 287-292 |